Shipping policy

Shipping policy

Processing time
Orders are processed within [1-3] business days. You'll receive a confirmation email with tracking once your order ships.

Shipping time
Once shipped, delivery typically takes [7-14] business days within [country/region]. International orders may take [14-21] business days depending on destination.

Shipping rates
[Free shipping on all orders] (or: a flat rate, e.g. "$5.99 flat rate, free over $75" — pick based on your margins and what competitors in the space are doing)

Order tracking
Once your order ships, you'll receive a tracking link by email. Please allow [24-48] hours for tracking information to update after you receive it.

Multiple items, multiple packages
If your order includes items from different product lines, they may ship separately and arrive on different days. You'll receive tracking for each shipment.

International orders
Customers are responsible for any customs fees, import duties, or taxes charged by their country. These are not included in your order total and are collected by the carrier or customs office on delivery.

Delays
While we work with reliable shipping partners, delays can occasionally occur due to customs, weather, or carrier volume. If your order is significantly delayed, contact us at [hello@ordinato.com] and we'll look into it