FAQ

Frequently asked questions

How long does shipping take?
Orders are processed within [1-3] business days. Once shipped, delivery typically takes [7-14] business days. You'll receive tracking as soon as your order ships.

Do you ship internationally?
[Yes, to most countries] — international orders may take [14-21] business days, and customers are responsible for any customs fees or import duties charged on delivery.

Why did my order arrive in multiple packages?
Some orders include items that ship separately. If that's the case, you'll receive tracking for each package, and they may arrive on different days.

What's your return policy?
You have [30] days from delivery to return an unused item in its original packaging. See our full Returns policy for details.

My item arrived damaged. What do I do?
Contact us at ordinato.co@gmail.com within [7] days of delivery with a photo of the item. We'll send a replacement or a full refund, including shipping.

Can I exchange an item instead of returning it?
We don't offer direct exchanges. Return your original item for a refund, then place a new order for what you'd like instead.

How do I track my order?
You'll receive a tracking link by email once your order ships. Allow [24-48] hours for tracking to update after you receive it.

Do your products come with a warranty?
[Fill in once you know — this depends on what your suppliers actually offer. Don't state a warranty period unless you've confirmed it with them.]

How do I contact you?
Email ordinato.co@gmail.com. We respond within [X business days].